This Privacy Policy explains how Stevens Point Sewer Pros (the “Website,” “we,” “us,” or “our”) collects, uses, discloses, and retains information when you visit StevensPointSewerRepair.com, call a number displayed on the Website, or submit a service request.
This policy applies to the Website and the information we control. An independent service provider that receives your request may have a separate privacy policy and is responsible for its own use of your information.
Information we collect
Information you provide
When you submit a service request or contact us, we may collect:
- Your name, phone number, and optional email address.
- The service or sewer problem selected, your message, and other details you choose to provide.
- The page and form used to submit the request and the date and time of submission.
- Communications you send to us, including voicemail.
We do not request payment-card numbers, Social Security numbers, medical information, or other highly sensitive personal information. Please do not include that information in a form, voicemail, or message.
Calls and voicemail
Telephone numbers displayed on the Website may be call-tracking numbers. When you call, we may receive call details such as the caller ID or phone number, date and time, call duration, source or referring page, routing information, and approximate location. Voicemail messages are stored so they can be reviewed and returned. If recording or transcription is enabled for a call flow, the call or voicemail may also be recorded or transcribed. A recording notice may be played when required or configured.
Information collected automatically
When you use the Website, we and our technology providers may automatically collect your IP address, general location derived from IP, browser and device type, operating system, page URLs, referring source, dates and times, pages viewed, and interactions such as call-button clicks or successful form submissions. We may use cookies and similar identifiers to support analytics, security, website operation, and call attribution.
How we use information
We may use information to:
- Receive, review, route, and respond to your service request.
- Connect you with one or more independent service providers that may serve your location.
- Deliver lead notifications and maintain records of requests and their status.
- Measure Website traffic, form submissions, calls, and marketing attribution.
- Operate, maintain, troubleshoot, secure, and improve the Website.
- Prevent spam, fraud, misuse, and other harmful activity.
- Comply with law, enforce our terms, and protect the rights, safety, and property of visitors, providers, the Website, and others.
Google Analytics
We use Google Analytics 4 to understand how visitors find and use the Website. Google Analytics may use cookies and similar technologies and process information such as your IP address, device and browser information, general location, referring source, pages viewed, and Website interactions. The Website also sends events for successful service-request submissions and clicks on telephone links. We do not intentionally send the name, phone number, email address, or message entered in the service-request form to Google Analytics.
Learn more about how Google uses information from sites that use its services. You can also install the Google Analytics opt-out browser add-on or use your browser settings to block or delete cookies. Blocking cookies may affect measurement or call-number attribution but should not prevent you from reading the Website.
Call tracking and cookies
A call-tracking service provides dynamic number insertion on the Website. The call-tracking script may use a cookie or similar identifier to keep the same tracking number associated with a visit and to connect a call with information such as the referral source, landing page, pages viewed, device type, and call details. The data available depends on how the call-tracking service is configured.
The Website does not currently respond to browser “Do Not Track” signals because there is no uniform standard for those signals. You can use the Google Analytics opt-out tool and your browser’s cookie controls as described above.
How we disclose information
We may disclose information to the following categories of recipients:
- Independent service providers. We may share the contact and service-request information needed for a provider to evaluate and respond to your request.
- Technology and operations providers. These include Google Analytics for measurement, a call-tracking service for number attribution and voicemail, Resend for lead-notification email delivery, and providers that host the Website, database, or related infrastructure.
- Legal, safety, and compliance recipients. We may disclose information when required by law or when reasonably necessary to investigate misuse, protect rights or safety, or respond to lawful process.
- Business successors. Information may be transferred as part of a merger, financing, sale, reorganization, or transfer of all or part of the Website or its assets, subject to applicable law.
Resend processes service-request details to deliver lead-notification emails for us. Its practices are described in the Resend privacy policy.
Referral compensation and state privacy disclosures
Stevens Point Sewer Pros may receive compensation for marketing services or for connecting a visitor with an independent service provider. We do not disclose personal information to unrelated third parties for their own cross-context behavioral advertising. However, because a service request may be provided to an independent provider and compensation may be involved, some state privacy laws could characterize that disclosure as a “sale” or “sharing” of personal information even when the purpose is to fulfill the referral you requested.
Where applicable law gives you the right to opt out of a sale, sharing, or certain uses of personal information, you may make that request using the contact information below. If you do not want form information shared with a potential service provider, do not submit the form; contact us first to discuss whether another option is available. Opting out of referral sharing may prevent us from connecting you with a provider.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining business and referral records, measuring performance, preventing fraud, resolving disputes, and complying with legal obligations. Retention periods vary by the type of information and the settings and policies of the service providers involved. We may delete, de-identify, or aggregate information when it is no longer reasonably needed.
Security
We use reasonable administrative and technical measures intended to protect personal information. No Internet transmission, telephone system, email service, or electronic storage system is completely secure, so we cannot guarantee absolute security.
Your privacy choices and requests
Depending on where you live and whether an applicable privacy law covers our activities, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain disclosures. You may also withdraw a request before it is sent to a provider by contacting us promptly, although we cannot guarantee that a request can be stopped after processing has begun.
We may need to verify your identity before completing a privacy request, and legal exceptions may apply. We will not unlawfully discriminate against you for exercising an applicable privacy right. Once information has been shared with an independent service provider, you may also need to contact that provider directly about its records.
Children’s privacy
The Website is intended for adults seeking property-related sewer information or service. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and delete it as appropriate.
United States operation and international visitors
The Website is operated for people seeking sewer services in Central Wisconsin, United States. Information may be processed and stored in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from the laws where you live.
External links and independent providers
The Website links to municipal resources and other third-party sites that we do not control. Their privacy practices apply when you visit them. Independent service providers are separate businesses and are responsible for their own communications, records, and privacy practices.
Changes to this policy
We may update this policy when the Website, our service providers, or legal requirements change. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated by an additional notice when appropriate.
Contact us
To ask a privacy question or request access, correction, deletion, or an applicable opt-out, use the contact page or call (715) 646-4994. Please state that your request concerns privacy and describe the information or request involved.